Privacy Policy
This policy explains what personal data Yauvanchakra collects, why, how long we keep it, and the rights you have under India's Digital Personal Data Protection Act, 2023 (DPDP Act), the DPDP Rules, 2025 and the Information Technology Act, 2000.
1. Who we are
Yauvanchakra Private Limited ("Yauvanchakra", "we", "us") is a company incorporated in India under the Companies Act, 2013, CIN U86909RJ2024PTC093968, with its registered office at Plot No. 138, Shiv Nagar, Jhotwara, Kalwad, Jaipur 302012, Rajasthan, India. For the personal data described in section 3, we are the Data Fiduciary.
2. Scope
This policy covers this website, the early-access form, and our communication with prospective and existing business clients. It does not cover the personal data of our clients' own customers processed inside the Yauvanchakra platform; see section 12 for that.
3. What we collect and why
| Data | Source | Purpose | Kept for |
|---|---|---|---|
| Name, work email, company, conversation volume, platforms used, your message | The early-access form | Replying to you, scheduling a call and preparing a proposal | 24 months after our last contact, or until you withdraw consent |
| Marketing preference | The optional box on the form | Sending product updates, only if you opted in | Until you opt out |
| Emails and call notes | You, when you contact us | Answering questions and keeping a record of what was agreed | For the business relationship plus 3 years |
| Contract and billing details of business clients | Order forms and invoices | Providing services, invoicing, tax and legal compliance | 8 years, as required by Indian tax and company law |
| Text you type into the live demo | The demo on this page | Showing scripted replies on your screen | Not collected: it stays in your browser and is never sent to us |
This website sets no tracking or advertising cookies and runs no analytics. When the page loads, your browser fetches fonts from Google Fonts, which receives your IP address under Google's own privacy policy. See the Cookie Policy.
We do not ask for sensitive data such as health, financial or government identity information through this website. Please do not include it in the form.
4. Consent and how to withdraw it
We process the data in section 3 on the basis of your consent, given when you submit the form, or for legitimate uses permitted by section 7 of the DPDP Act, such as meeting a legal obligation. Consent for marketing is asked for separately and is never a condition of hearing back from us.
You can withdraw consent at any time, as easily as you gave it, by writing to care@yauvanchakra.com or using the unsubscribe link in any email. Withdrawal does not affect processing that happened before it.
5. Who we share data with
We do not sell personal data. We share it only with service providers who process it for us under written contracts that require confidentiality and security:
- Platform and data hosting: Amazon Web Services (AWS), Mumbai region (ap-south-1)
- Website hosting: Cloudflare Pages (Cloudflare, Inc.), which serves this website from its global network and processes visitors' IP addresses to deliver and protect it
- Work email and documents: Microsoft 365 (Outlook)
- Accounting and invoicing: TallyPrime, for business clients only
- Website form delivery: Web3Forms, which passes enquiries from this website's form to our inbox and may process them outside India
- Professional advisers, auditors and authorities, when required by law or a valid order
6. Where data is stored
We store personal data in India where possible. If a service provider processes data outside India, we do so only to countries not restricted by the Government of India under section 16 of the DPDP Act, and with contractual safeguards.
7. How long we keep data
We keep data only for the periods in section 3, then delete or anonymise it. Where the DPDP Rules require it, we tell you at least 48 hours before deleting data for inactivity, so you can keep your account or enquiry open.
8. Security
We protect data with encryption in transit and at rest, role-based access, access logs, multi-factor authentication for staff, and regular reviews of who can see what. No system is perfectly secure; section 13 explains what we do if something goes wrong.
9. Your rights
Under the DPDP Act you have the right to:
- Get a summary of the personal data we hold about you and how we use it
- Have inaccurate or incomplete data corrected, and outdated data updated
- Have your data erased when it is no longer needed for its purpose, unless the law requires us to keep it
- Withdraw consent at any time
- Nominate another person to exercise your rights if you die or become incapable
- Have your complaints addressed through our grievance process
Write to care@yauvanchakra.com. We confirm receipt within 2 working days and respond within 30 days. We may ask you to verify your identity first.
10. Children
This website and our services are meant for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us data, write to us and we will delete it.
11. Data on our platform
When a business uses the Yauvanchakra platform to talk to its customers, that business is the Data Fiduciary for its customers' data and Yauvanchakra acts as its Data Processor. We process that data only on the business's instructions, under a Data Processing Agreement, and never for our own marketing.
If you are a customer of a business that uses our platform, please contact that business first to exercise your rights. We will help them respond.
Health information. When hospitals, clinics, labs, pharmacies, pharma companies or research sponsors use the platform, messages may contain patients' health information. We treat it as sensitive personal data under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and protect it under the DPDP Act: it is stored in India, encrypted, visible only to staff whose role needs it, masked before AI processing where possible, and never used for advertising. Reports are shared only as links that open after the patient verifies their identity. Clinical trial data is processed only as the sponsor and the approved protocol allow.
12. AI processing
The platform uses AI models to read, route and draft replies to messages. Personal data is masked before it reaches a model where possible. We do not use a client's conversations to train models for anyone else without that client's written consent. Our Responsible AI Policy has the details.
13. Personal data breaches
If a breach affects your data, we will inform you and the Data Protection Board of India without delay, as the DPDP Rules require, with what happened, its likely impact, what we are doing, and what you can do to protect yourself.
14. Changes to this policy
We will post any change here with a new effective date. For a material change, we will email people who have given us their address before it takes effect.
15. Contact and complaints
Grievance Officer: Shubham Garg, Founder & CEO, Yauvanchakra Private Limited, Plot No. 138, Shiv Nagar, Jhotwara, Kalwad, Jaipur 302012, Rajasthan, India · care@yauvanchakra.com
If you are not satisfied with our response, you may complain to the Data Protection Board of India after using our grievance process.